CONSUMER PRIVACY STATEMENT

STATEMENT OF INFORMATION PRACTICES

If you are a consumer of Transitions of Western Illinois, your rights are protected in accordance with Chapter 2 of the Mental Health and Developmental Disabilities Code, and by the Federal Health Insurance Portability and Accountability Act.  Your confidentiality shall be governed by the Mental Health and Developmental Disabilities Confidentiality Act.  (740 ILCS 11.0)

Transitions is very serious about protecting the privacy of consumer information.  We maintain safeguards that comply with federal standards to store and secure information we have about you.  The safeguards may be physical, electronic, or procedural.  The safeguards protect information against unauthorized access, alteration and destruction.  For example, we have control policies that permit access to consumer information only by staff members who we believe need access to do their work.

We enter into contracts with other companies to provide services to us or make products and services available to you.  The specific contracts may allow the contracting agency to receive some information about you.  The contracts state that the contracting agency must safeguard this information and that it may not use it for any other purposes.

For marketing purposes representatives of Transitions will wear nametags, may display door magnets, banners, or other identification on their vehicles.   If you choose to ride in our vehicles or accompany a staff person in public, you may be identified as an affiliate of Transitions.

From time to time we may share your protected health information with our affiliates, service providers, and nonaffiliated third parties that enhance our ability to offer you a full range of services.  For example, we share information for legal and business reasons.  We may disclose information we have about you with regulatory and judicial bodies and law enforcement.  We may provide information to protect against fraud.  We may report account activity to credit bureaus. Transitions is required to share information in order to make mandated reports.  We must report suspected child abuse, suspected elder abuse, thoughts of imminent risk or harm to self or others, and we may be required to release information to the Federal Bureau of Investigation or other Federal Security Agencies.

In order to report service information, Transitions may utilize electronic transmissions that are carried on specialized data transmission lines.  For example, data is carried on telephone lines, fax lines, email transmissions, and over computer lines.  If you receive Representative payee services you may be identified as a consumer of Transitions of Western Illinois.

If you use Transitions as a reference, it may be assumed that your affiliation with Transitions of Western Illinois is as a consumer.  Possible examples are, loan applications, job references, apartment references, or legal proceedings.  If you participate in any of our paid training opportunities your earnings will be reported for tax purposes as required by state and federal law.